What Data We Collect and Why We Hold It
When you open an account with 330kbd, we collect the information you submit during registration — your name, email address, mobile number and the payment method you choose. If you deposit through bKash, Nagad or Rocket, we record the transaction reference and amount so we can
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match it to your account wallet and process withdrawals correctly. We do not store your mobile wallet PIN or full bank credentials; only the transaction identifiers that your payment provider shares with us. We also collect device and browser data — the type of handset, operating
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system version and session timestamps — to detect unusual login attempts and keep your account secure. Usage data, such as which sections of the site you navigate, helps us understand whether the mobile layout is working properly for you. All of this data is held only
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as long as it is needed for the purpose it was collected, or as required by applicable law in the regions where we operate. You can ask us to delete non-essential records at any time by writing to our support channel. Whether your request can be
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fully honoured depends on local legal requirements and your account status at that time. Our data practices apply to Bangladesh-resident accounts where local law and eligible regions allow access to this platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.